Return & Refund Policy
Return & Refund Policy
At Solmiradress, we want customers to feel comfortable when shopping with us. If there is an issue with your purchase, please contact our customer service team so we can review your request.
Return Requests
If you would like to request a return, please contact us at:
Please provide:
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Your order number
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Your full name
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The email address used for the order
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The item you wish to return
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The reason for the return
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Relevant photographs where applicable
Please contact us before sending any product back.
Items returned without prior communication or authorization may be difficult to identify and may delay processing.
Return Condition
Unless the item arrived damaged, defective, or incorrect, returned products should generally be:
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Unworn
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Unwashed
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Unused
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In their original condition
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Free from stains, odors, cosmetics, or damage
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Returned with original tags where applicable
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Returned with original packaging where reasonably possible
Products showing signs of wear, washing, alteration, misuse, or customer-caused damage may not qualify for a refund.
Damaged, Defective or Incorrect Products
If you receive an item that is damaged, defective, or different from the item ordered, please contact our customer service team promptly.
Please provide clear photographs showing:
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The product
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The issue or damage
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Packaging where relevant
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Product labels where applicable
We will review the information provided and determine an appropriate resolution based on the circumstances.
Size and Preference Returns
Customers should review available product descriptions and size information before completing an order.
For returns based on size selection, style preference, color preference, or other non-defect reasons, return shipping costs may be the customer's responsibility unless otherwise required by applicable law.
Return Shipping
Return shipping responsibility depends on the reason for the return.
If an approved return relates to an incorrect, defective, or damaged product attributable to us, we will review the appropriate resolution.
Please do not send products to our business address unless our customer service team specifically provides return instructions.
Refund Processing
After an approved return is received and inspected, we will notify you of the outcome.
If a refund is approved, it will normally be issued to the original payment method.
After we process a refund, your bank, credit card issuer, or payment service provider may require additional time before the funds appear in your account.
Processing times are controlled by the relevant financial institution and may vary.
Order Cancellations
If you would like to cancel an order, please contact us as soon as possible.
We will attempt to assist where operationally possible.
However, cancellation cannot be guaranteed once an order has entered fulfillment, packaging, or shipping.
Contact Us
For return or refund assistance:
Email: office@solmiradress.com
Phone: +1 (216) 205-5892
Website: solmiradress.com