Contact Us
Contact Us
Thank you for visiting Solmiradress.
We value our customers and want to make it easy for you to reach us whenever you need assistance.
If you have questions about our products, your order, shipping information, delivery status, returns, refunds, payments, website information, or any other store-related matter, please contact our customer support team.
Customer Support
Email: office@solmiradress.com
Phone: +1 (216) 205-5892
When contacting us regarding an existing order, please include as much relevant information as possible.
We recommend providing:
-
Your full name
-
Your order number
-
The email address used when placing the order
-
The product involved
-
A brief description of your question or issue
-
Photos or screenshots when relevant
Providing complete information helps our customer support team locate your order and review your request more efficiently.
Order Inquiries
For questions regarding an existing order, please contact us using the same email address used when placing the order whenever possible.
If you are contacting us about shipping or tracking, please include your order number so that we can review the available information.
If your inquiry concerns a damaged, defective, or incorrect product, please include clear photographs showing the issue.
Response Times
We aim to review and respond to customer inquiries as quickly as reasonably possible.
Response times may occasionally be longer during weekends, public holidays, promotional periods, seasonal sales, or periods of unusually high customer inquiry volume.
Sending multiple messages regarding the same request may not result in a faster response. We recommend keeping all related information in the same email conversation whenever possible.
Business Information
Company Name:
Chongqing Chenfanjiu Network Technology Co., Ltd
Business Address:
No. 11, Heyi Road, Cuiyun Street, Liangjiang New Area, Chongqing, Unit 10-22
Website: solmiradress.com
Email: office@solmiradress.com
Phone: +1 (216) 205-5892
We appreciate your interest in Solmiradress and look forward to assisting you.